Server response 553 smtp - RESOLVED

[hiker]

The attached gif shows the smtp error I am getting when trying to send outbound mail

can you help please?

cheers

[PT_Richard]

Dear hiker,

You can only relay mail (send via) if you are using a swiftdsl IP address, ie starting with 218.214 or 202.154 .

Check via http://www.myip.com , it appears your forum post was made from another range.

Regards,

Richard

[hiker]

Thanks for your reply

I noted that the only address I could send email to was the contact email address for my account

Any other address worked fine

cheers

[systemfireZ]

argh that sux, because i use swiftel at my business and i cannot get dsl at home so i just use dialup to check email.. but cannot reply with my swiftel acount.. anyway around this??

[bridget]

Hi systemfireZ

Depending on your email client, you can set up an email account for use with your dial-up account which "pretends" to be your swiftdsl account. This email account will use your dial-up ISP's smtp (outgoing mail) server but you'll set it up with your swiftdsl email address as the reply address. This means that mail sent from this account will look like it is being sent from your swiftdsl account when it is actually being sent from your dial-up account.

If you can't follow this, let me know what email client you are using and I'll try to help you more specifically.

Cheers

Bridget

[systemfireZ]

lol sorry i dont follow.. Outlook

[bridget]

No worries - which version of Outlook?

[systemfireZ]

the version that comes with office xp pro, 2002 it says in the about outlook menu

[bridget]

That makes life easy - it's the same version I'm using :)

Okay, how you set this up depends upon whether you want to send email from your dial-account which says it comes from systemfirez@dial-up.com.au as well as email from your dial-up account which says it comes from systemfirez@swiftdsl.com.au.

If you want to have both, you need to set up an extra email account.

If you want all your mail sent through your dial-up account to look like it's coming from your swiftdsl account, you can just modify the email account you've already set up.

To modify your email account you use at home with your dial-up ISP, do this:

1) Go to Tools -> Email Accounts -> View or change existing email accounts.
2) Select the email account and click "change"
3) Go to "more settings" and put your swiftdsl email address in the "Reply E-mail address" box - click "okay"
4) Click "next" and then "finish" to save your changes

If, however, you want to create another email account just for the mail which you want to look like it's coming from your swiftdsl address, you do the same steps above after you've set up your new email account (which will have the same settings as your original account).

With this new email account, though, while you are in the "more settings" section, you should put a reference to "swiftdsl" somewhere in the "mail account" box, so you'll select the correct email address to send from when you want to "pretend" that the mail is going from your swiftdsl account.

If you decide to have more than one email account, you can select which one to use by clicking on the "account" button whenever you create a new message.

Post again if you need more help - the night is but young :)

Cheers

Bridget

[systemfireZ]

hahah cheers:P teh night is indeed young but i am a young lad and have school in the morning... thanks for your help got it

[bridget]

Glad you got it going :D

[mbottrell]

Originally posted by systemfireZ
argh that sux, because i use swiftel at my business and i cannot get dsl at home so i just use dialup to check email.. but cannot reply with my swiftel acount.. anyway around this??

Use the Webmail Interface (https://webmail.secure.swiftdsl.com.au/) :)

Cheers,

Matt.

[hiker]

Hi Richard / Bridget

I have fixed my problem (I think), but I have recommended Swiftel to a friend who knows absolutely nothing about IPs etc
He has duly signed up and cannot send emails through Swiftdsl

Can you please tell me (us) why this happens and how to fix it.

I cannot recommend Swiftel to others if this is going to happen each time.

We are both on Win2K - Outllook2K

thanks

PS my ip is 218.214.62.237 - given me by Swiftel

cheers

[PT_Richard]

Dear hiker,

You can only relay mail (send via) if you are using a swiftdsl IP address, ie starting with 218.214 or 202.154 .

Check via http://www.myip.com , it appears your forum post was made from another range.

As previously stated, additionally it is normal that ISP's only let their mail servers relay mail for their own IP's.

So likewise when you are connected to swiftdsl you cannot relay your mail via a bigpond mail server.

You can configure outlook to use multiple send profiles where by it selected a defined outbound smtp server.

Regards,

Richard

[hiker]

Hi Richards

Still no understand (sorry)

Where does bigpond come in?

We have both configured exactly as advised

pop3.swiftdsl.com.au
smtp.swiftdsl.com.au

doesn't this mean that we are sending via Swiftdsl and receiving from Swiftdsl?

As far as IP's are concerned - they are issued by Swiftel

Sorry mate, just don't get it.

cheers

[bridget]

Hi Hiker

When you and your friend are having difficulty sending from your Swiftdsl email account(s) are you connecting to the internet with your Swiftel ADSL phoneline, or are you in another location?

Bridget

[hiker]

Hi Bridget

We are both Swiftel ADSL connections using the always on facility
in our home offices

I thought that the setup was 100% straight - outbound mail using smtp.swiftdsl.com.au and inbound mail from pop3.swiftdsl.com.au

I'm sorry if I'm a bit 'thuck' but ....

many thanks for your involvement BTW

cheers

[PT_Richard]

Hi,

Bigpond was an example of a mail service remote to swiftel.

I will re-iterate.

I belive your email software is sending the mail VIA the wrong server or you are not connected on your swiftdsl adsl.
Outlook / OE doesn't like to make existing account's modigfied else it gets confused.

All your forum posts are from 144.??.??.??

Your Swiftel IP falls inside the range that is permitted to relay via our server and there is no issues with our server.

The rule is, if you are connected via swiftdsl ADSL then you must use one of our servers to send email (- rare exceptions), you can however put any valid reply email address in your outlook.

Regards,

Richard

[hiker]

Hi Richard

Your info is absolutely correct

Sydney office is Bigpond cable (IP 144 etc)

I believe you may have solved the issue ... well done and thanks ..the old VPN tunnel scenario !!

I will pass this info through and check the results.

Wondered where you got 144. from (you sly dog you !!)

many thanks

cheers

[hiker]

Hi Richard

Interesting .... when I go to www.myip.com I see the Swiftel IP, even though VPN is active to 144 etc

I send email from SOHO to SYD via smtp.swiftdsl.com.au no problem and send mail from SYD to SOHO on the office email server, no problem.

It was your 144 etc which got me thinking .... how can you see 144.??. Am I an open channel (so to speak) subject to the hacks etc?

cheers

[hiker]

Hi Richard

Here goes

Went to www.grc.com to check my 'openness'

With the VPN 'on' my IP was the SYD office even though I am 160kms away in my SOHO using swiftdsl

Disconnecting the VPN, I rececked with grc.com to find that my IP profile was back to adsl-62-???.swiftdsl.com.au

many thanks for your patience .... today this old dog has learnt a new trick ... time for a glass or 3 of a good Hunter red !!

cheers

....... and thanks to you Bridget !

[hiker]

The text below might uniquely
identify you on the Internet
Your Internet connection's IP address is uniquely associated with the following "machine name":


adsl-62-???.swiftdsl.com.au
The string of text above is known as your Internet connection's "reverse DNS." The end of the string is probably a domain name related to your ISP. This will be common to all customers of this ISP. But the beginning of the string uniquely identifies your Internet connection. The question is: Is the beginning of the string an "account ID" that is uniquely and permanently tied to you, or is it merely related to your current public IP address and thus subject to change?

The concern is that any web site can easily retrieve this unique "machine name" (just as we have) whenever you visit. It may be used to uniquely identify you on the Internet. In that way it's like a "supercookie" over which you have no control. You can not disable, delete, or change it. Due to the rapid erosion of online privacy, and the diminishing respect for the sanctity of the user, we wanted to make you aware of this possibility. Note also that reverse DNS may disclose your geographic location.

If the machine name shown above is only a version of the IP address, then there is less cause for concern because the name will change as, when, and if your Internet IP changes. But if the machine name is a fixed account ID assigned by your ISP, as is often the case, then it will follow you and not change when your IP address does change. It can be used to persistently identify you as long as you use this ISP.

There is no standard governing the format of these machine names, so this is not something we can automatically determine for you. If several of the numbers from your current IP address (218.214.62.???) appear in the machine name, then it is likely that the name is only related to the IP address and not to you. But you may wish to make a note of the machine name shown above and check back from time to time to see whether the name follows any changes to your IP address, or whether it, instead, follows you.

Just something to keep in mind as you wander the Internet.