holomatrix
24-11-2003, 03:32 PM
I asked for my static ip's to be set up back before my line was connected. Each time I ask what's going on I get different responses. The last being that the upline BGP providers wanted 48 hours to open the routers for the ip addresses. That was 5 days and 6 hours ago.
I want to set up my mail server and such but I cannot until my ip's are sorted (because my entire network config right from my router to the servers is all set up on the static ip's that are not currently routed to me.)
Could some one please look at this issue and contact me to give me a realistic timeframe for it to be completed as per the written details (I have written stuff from networking and provisioning saying that setting up my ip's wouldn't be a problem and that it would be done ready for my connection) I have been online for a week now with no ip's???
The communication I am getting is unreliable, and I am not being given updates unless I email or call and demand them... which I shouldn't have to do. Good customer service dictates that keeping the customer up to date is paramount. Whilst I appreciate that your guys can get very busy (I work in IT also, so I know what a strain it can be when you are responsible for lots of systems, and when some of the systems that are paramount to your job are someone elses responsibility and you have to wait for them) but I still keep my staff informed even if it's a quick email with only two or three lines.
cheers
I want to set up my mail server and such but I cannot until my ip's are sorted (because my entire network config right from my router to the servers is all set up on the static ip's that are not currently routed to me.)
Could some one please look at this issue and contact me to give me a realistic timeframe for it to be completed as per the written details (I have written stuff from networking and provisioning saying that setting up my ip's wouldn't be a problem and that it would be done ready for my connection) I have been online for a week now with no ip's???
The communication I am getting is unreliable, and I am not being given updates unless I email or call and demand them... which I shouldn't have to do. Good customer service dictates that keeping the customer up to date is paramount. Whilst I appreciate that your guys can get very busy (I work in IT also, so I know what a strain it can be when you are responsible for lots of systems, and when some of the systems that are paramount to your job are someone elses responsibility and you have to wait for them) but I still keep my staff informed even if it's a quick email with only two or three lines.
cheers