View Full Version : need help to config alcatel speedTouch Home modem??
titeo
15-05-2003, 12:52 AM
can anyone help me to config my alcatel speedtouch home modem??
i seen like enter everything right how came my ADSL doesnt work.??
the PWR is on.
Line Sync is on.
Line TX is flashing.
Lan is flashing.
what is that mean?
Support
15-05-2003, 10:50 AM
Which Operating System are you using and do you have the PPPoE software installed?
Following are some useful links that might help you with the setup:
http://www.speedtouchdsl.com/supfaqhome.htm
http://forums.whirlpool.net.au/forum-search-head.cfm?f=82&q=Speed+Touch+home
titeo
16-05-2003, 12:15 AM
iam using WINXP. it does have PPPoE.
but when i connect it said that "the computer you are dial is not respond" something like that...
The alcatel speedtouch home works fine with swiftel, and should with any other ADSL provider over here.
Basically, if you're using it as a standard modem, the XP pppoe software will work fine. Not that I generally use it personally, but I have at one time used XP with this modem in the event of a unix router going down as a temporary measure.
Firstly, check there is a link between the modem and your ethernet card. The speedtouch uses a straight through cable for this, but if you connect it via a switch instead, that does not do automatic cross over detection, you will need a cross over cable. Just check the back of the modem, you'll see a green light if there is a link.
If you have assigned a network address to your network card thats NOT on the 10.0.0.0/8 network, you will be likely to have problems, as there's no route to the modem. The SpeedTouch IP Address by default is 10.0.0.138. Either make a route to it (You probably don't know how to do this, if so, don't bother), OR setup your ethernet card that connects to the speedtouch with either a 10.0.0.0/8 IP address (say 10.0.0.5, subnet 255.0.0.0) OR with no ip address at all, and I think it will work anyway.
Now, setup pppoe, put in the swiftdsl username (yournumber@swiftdsl.com.au or whatever it is) and your password and you should be right.
-Geoff
Hey hope titeo/onga if you still read this can help.
I finally found out whats being going wrong with my connection. I am a new DSL user. I have a second hand Speedtouch Home (in hindsight i should have just bloody bought the nb1300 and saved myself heaps of stress). :(
No one in tech support told me i had to change my ip to 10.0.0.* to be able to access the modem default page. :mad: , also you have to configure the Speedtouch Home to Speedtouch Pro version in order to be able to use PPP, as i found out i got an error saying theres no PPP only PPtP. grrr.
No wonder me and the techs could never 'see' the same thing.
I have yet to go home and reconfigure but hopefully it works and i finally get DSL. Funny thing is it has actually worked for 1 hour peroids and then suddenly i get disconnected ( i thought my modem had died) also apparently on 29/7/03 there was an outage. Its been really tough to get this Speedtouch running but i think once i get it to Pro version and type in the vc/vp values everything should work.
Hope this helps others who have an old Alcatel Speedtouch Home modem
:cool:
Originally posted by eman
Hey hope titeo/onga if you still read this can help.
I finally found out whats being going wrong with my connection. I am a new DSL user. I have a second hand Speedtouch Home (in hindsight i should have just bloody bought the nb1300 and saved myself heaps of stress). :(
No one in tech support told me i had to change my ip to 10.0.0.* to be able to access the modem default page. :mad: , also you have to configure the Speedtouch Home to Speedtouch Pro version in order to be able to use PPP, as i found out i got an error saying theres no PPP only PPtP. grrr.
Uh, firstly In Swiftel's defense, they don't supply or support the Alcatel SpeedTouch line of modems, and pretty much every manufacturer makes the default IP address and IP range for the modems different to other manufacturers... So of course nobody in tech support is going to tell you anything about the SpeedTouch range (unless they happened to know the modem and decided to be nice and supported a modem that they don't normally support).
Just For your information, The Alcatel SpeedTouch Home, Pro, and the newest models (from what I've seen) all have the IP Address of 10.0.0.138 by default. You either need to make a route to 10.0.0.138 or the 10.0.0.0/8 network to be able to access the modem directly, yes. This is done for you automatically if you set an IP address on the ethernet card that directly connects to the modem, in that IP range, yes, so you can access the modem config page.
In my above post I DID mention that you need a route to 10.0.0.138 And/OR a 10.0.0.0/8 IP address (I even gave you an example 10.0.0.5) AND that the modem was by default @ 10.0.0.138. Please read my above post before complaining that nobody mentioned it!
Now with that said the SpeedTouch home was designed to be used, running a PPPoE client. I suggest you use this instead of trying to "hack" the modem into a Pro to do PPPoE and routing for you.
First of all, this kind of hack if performed even slightly incorrectly can and will most likely leave your modem useless once you flash the changes. Secondly, even the hacked Home -> Pro I've never found to work as well as just using a normal pppoe client. It's not designed to do all the routing and connectivity for you, so don't expect it to.
I will presume you are a Windows user. If you use XP use the inbuilt PPPoE client, if you use another Windows I suggest raspppoe as a good free PPPoE client you can use with the SpeedTouch home.
No wonder me and the techs could never 'see' the same thing.
I have yet to go home and reconfigure but hopefully it works and i finally get DSL. Funny thing is it has actually worked for 1 hour peroids and then suddenly i get disconnected ( i thought my modem had died) also apparently on 29/7/03 there was an outage. Its been really tough to get this Speedtouch running but i think once i get it to Pro version and type in the vc/vp values everything should work.
Hope this helps others who have an old Alcatel Speedtouch Home modem
:cool:
Just use a proper pppoe client and don't mess with the modem. I don't mean to sound harsh when I say this, but from what you've said you don't sound like you have enough experience in the area to be messing with it in that way. Just do things properly, use a PPPoE client, and plug the modem into an ethernet card on your computer, using the correct ethernet cable. I believe it is straight-through (ie not cross over) for an ethernet card to speed touch connection.
This modem is not hard to setup if you do things the right way. Don't expect Swiftel to support you with an unsupported modem (even though no doubt they will try and help anyway, as they don't want an unhappy customer and they seem pretty good about this kind of thing), which is very good of them, but they're not obliged to really help you with unsupported modems. If you need help I am more than happy to help you with the SpeedTouch, as I'm sure many other people (including Swiftel employees) will be if you post the problem here.
My first post on this matter says exactly what you need to do though. If it was not clear enough and you need a step by step guide, tell me what OS it is and I'll tell you exactly what you have to do, click for click.
-Geoff
Geoff thanks for the amazingly quick reply. Look firstly in defense i didnt find your post until recently and i had to find out for myself the 10.0.0.138 default page and was just reiterating what you said.
Also swiftel should have just said what you mentioned; they dont support it. anyway enough of that.
If you can help it would be appreciated, as you recommend i dont change the settingswhat should i do now?. i use win98se and am newbie to dsl but not to pc as i work in IT Hardware.
Apparently there have been some outages but i have been connected only twice since the past week since i joined and after an hour or so i get disconnected. i thought its because of my modem settings.
What i did was use the RASPPOE third party PPOE software, installed the protocols, queried the NIC and initiated a dialup logon.
It works then it stop after an hour of dl, then i cant recconect at all. tonight will be the 3rd nite i try it but i'd hate to only be able to use dsl an hour a day.
So... today i have just read up on modifying the speedtouch home.
My problems are:
in the PPP section it says i dont have this available. also it says in RED modem down, plus some other error msgs. it also can only use PPTP but swiftel instructions are to change it to PPP/OE? i have reset the dafaults already
If you could help in any way it would be greatly appreciated. I need to check tonight what the settings are and write them down. please be lenient on the error msg section as this is remembering last nite ( very very late)
Hi again,
I suggest you read the following documentation on RASPPPoE
http://www.raspppoe.com/README9X.HTM
Firstly, there is a patch you must download and install if you use Win 98 SE.
http://support.microsoft.com/default.aspx?scid=kb;[LN];q243199
If you still don't get it working after correctly installing that patch and PPPoE step by step as per the manual mentioned above, then let me know, with the exact problem description and any error messages.
-Geoff
Originally posted by onga
Hi again,
I suggest you read the following documentation on RASPPPoE
http://www.raspppoe.com/README9X.HTM
Firstly, there is a patch you must download and install if you use Win 98 SE.
http://support.microsoft.com/default.aspx?scid=kb;[LN];q243199
If you still don't get it working after correctly installing that patch and PPPoE step by step as per the manual mentioned above, then let me know, with the exact problem description and any error messages.
-Geoff
DONE and DONE. Geoff, i am not a newbie trying to get dsl, i have already used it twice- winmx dl about 30mb- i like the speed i like it working i am not flaming swiftel. Its just weird that the past 2 nites i have been cut off abruptly and cannot log on at all for the whole nite.
I am using an SMC 1211tx ethernet card. The above mentioned advice i have done, i am able to get dsl just that i believe my disconnections are a cause of my modem settings- unless swiftel is down that often? :p okok i shall check tonight the error msgs.
my tel# is 0293449993 is it just an outage?
Originally posted by eman
DONE and DONE. Geoff, i am not a newbie trying to get dsl, i have already used it twice- winmx dl about 30mb- i like the speed i like it working i am not flaming swiftel. Its just weird that the past 2 nites i have been cut off abruptly and cannot log on at all for the whole nite.
I am using an SMC 1211tx ethernet card. The above mentioned advice i have done, i am able to get dsl just that i believe my disconnections are a cause of my modem settings- unless swiftel is down that often? :p okok i shall check tonight the error msgs.
I didn't say you were flaming swiftel. If you have in fact set it up all correctly, then I understand your frustration.
It may be due to the mentioned telstra outages in NSW (if you are an NSW customer). Though I have not been affected at all by these outages, I believe other people have, you should not have 23 hour down time due to this, though.
Like I said, write down any error messages you have, your speedtouch settings on the config pages (VCP, etc), your lan IP address, subnet and gateway addresses on the PC, the type of ethernet cable you're using, whether the speed touch is directly connected via the card or via a hub/switch, and we'll see what we can do.
-Geoff
Originally posted by Zoolander
I disagree.
I've hacked and upgraded the firmware on my Speedtouch Home and it seems to work great. You are right in that the documentation for this modem can be diffcult to find, but anyway, I use this modem to connect to the net and pass my IP along to my linux box, and I find that my connection is very robust and fast. I think it's great with Swiftel we get a static IP, it lets me do this mode of connection that is called SIP_SPOOFING, so my linux box has a full IP without any need for PPPOE or anything. I can only say that this modem works fine, it may be old but it works pretty much as well as any other modem you are going to buy. Only a modem that supports UPnP in its NAT is really going to show any practical reason to upgrade.
I hacked mine too. I didn't say it doesn't work, I said if performed slightly incorrectly it can basically render the modem useless. Which is true. If you're not convinced I urge you to put the "hack" in slightly wrong and flash your modem and then try to use it. Note, it no longer works, as I mentioned. Being that the mentioned person showed he had not had alot of experience with kind of modem, I recommended against it, as I have seen many people do alot of damage in one simple step before, and I don't think its worth it if you are an inexperienced user, when you could just use the modem you bought how it was meant to be used.
The Home WASN'T designed to do this stuff (ie withouth being hacked), which is also what I said. I also said I never found it worked as well for me as using a pppoe client (ie on one of my unix servers). Your experiences may be different, of course. If you like using the inbuilt client on a hacked home -> pro modem and have good experiences with that config, then good! I've always found using pppoe on the router PC better for my purposes, you haven't, ok.
Of course you can disagree all you like, but I believe you are disagreeing on something you've interpretted in a way it was not meant. I hope this post clarifies the parts of an earlier post you disagreed on.
Anyway, I don't think this thread is here for an argument, so lets leave it at that. Eman if you have any further details on your problem, please post and I'd be more than happy to try and help you some more.
Originally posted by Zoolander
All i'm saying it it works as good as anything else you're going to buy really. Also basically, to hack it to a pro all you are changing is a very small ID tag basically. So there wasn't any real differences between a PRO and a HOME anyway. It's not really a design issue type thing.
I don't want to argue i'm just saying I think these modems are fine and as long as you know a bit and prepared to take a minimal risk you will end up with a modem as good as anything else basically.
Yes changing to pro is only changing a small amount of information stored on the modem, but I still don't recommend inexperienced users do it. I have seen too many people make a mistake (as the code is different depending on your modem firmware or something of the likes from memory), and ended up with a non-usable modem.
Yes it can work quite well when "hacked" to a Pro, but I still believe it is better running your own pppoe client and router and not using the Home (Pro)'s inbuilt. I have reasons for this including security (Alcatel SpeedTouch's are susceptible to many exploits, I prefer to trust my own secured box to handle everything including access to the modem itself) and my own experiences with this modem in Pro mode make my preference different to yours. Different strokes for different folks. I don't see much point in using the SIP-spoofing method over any normal PPPoE client, both ways you get your static ip... only in your method the modem handles the connection.
But anyway, I have work to do, I'll check back here later.
Swiftel have just contact me they have just told me that they have reseted my line connection so it should work tonight.
As of last night these were my error msgs.
From RASPPPOE exe program. I queried my NIC, usually it should find swiftel but it said "No PPP over ethernet service was offered".
- hopefully the line reset will fix this and i can logon tonight.
Using 10.0.0.138 to contact the ST home, i had the following error msgs.
On every screen- "Modem is down", "no password set".
Clicking on PPP & CIP menus i get "no PPP/CIP available" respectively. I can only use the PPTP method- this is why i wanted to convert ST Home to ST Pro as apparently is allows you to use the PPP menus.
My modem: Power is green, Line sync green but flashes constantly. The LAN light flashes a couple of times during powerup then nothing else only the first two LEDS. At the back the ethernet line is always green- so i think it is linked properly to my ethernet card.
I will try tonight with the line reset, if it doesnt work i think i will just buy a new nb1300. Also keep in mind i have connected twice already so assume cable/NIC/raspppoe+patch are in working order.
Hey i really appreciate the time you have taken to read and put up with me. :) . When this is done i will take up the mantle to help other newbies :D
Originally posted by eman
Swiftel have just contact me they have just told me that they have reseted my line connection so it should work tonight.
As of last night these were my error msgs.
From RASPPPOE exe program. I queried my NIC, usually it should find swiftel but it said "No PPP over ethernet service was offered".
- hopefully the line reset will fix this and i can logon tonight.
Using 10.0.0.138 to contact the ST home, i had the following error msgs.
On every screen- "Modem is down", "no password set".
Clicking on PPP & CIP menus i get "no PPP/CIP available" respectively. I can only use the PPTP method- this is why i wanted to convert ST Home to ST Pro as apparently is allows you to use the PPP menus.
My modem: Power is green, Line sync green but flashes constantly. The LAN light flashes a couple of times during powerup then nothing else only the first two LEDS. At the back the ethernet line is always green- so i think it is linked properly to my ethernet card.
I will try tonight with the line reset, if it doesnt work i think i will just buy a new nb1300. Also keep in mind i have connected twice already so assume cable/NIC/raspppoe+patch are in working order.
Hey i really appreciate the time you have taken to read and put up with me. :) . When this is done i will take up the mantle to help other newbies :D
Line sync flashing constantly on that modem means there is no line sync! it has to be solid. Ensure you have not filtered out the ADSL line! The ADSL modem must have a clear phone line (unfiltered), and devices on that line (such as a phone etc) must be filtered.
Being that you said you could connect at some stages, but you say now there is no line sync (ie flashing led), it really sounds like there is a line problem. Let Swiftel know your modem does not have a line sync all the time.
If there is no solid line sync, you won't get online. I have seen this kind of thing before, when the line apparently is setup correctly, but still loses sync frequently, but then on the odd occasion works perfectly. You'll have to tell Swiftel (who will deal with Telstra for you I presume), but in the end you will probably have to deal with Telstra directly in one way or another. For one of my clients Telstra actually ended up permanently up'ing their 256k connection to 1.5Mbps free of charge, as the higher speed dropped out alot less frequently. Hey, maybe you'll get lucky and they'll do the same for you!
-Geoff
aaaahhhh ok, never used a line filter tis direct line connection. i just tested it. still cant get on but line sync is always flashing!!! grrrr:mad: :mad: telstra is such a cow.
1.5mbp here i come!! :D hehe
Well if you have no line sync (ie it's flashing) that will be your problemo. Call someone at Swiftel and let them know about it. Once you have your line sync, your problems in theory should go away, because it sounds like you have the right RASPPPoE setup. No need to "hack" the modem.
whoozle
01-08-2003, 10:38 PM
Originally posted by onga
For one of my clients Telstra actually ended up permanently up'ing their 256k connection to 1.5Mbps free of charge, as the higher speed dropped out alot less frequently.
WHAT?! That doesn't sound like Telstra one bit...
Anyway, something of interest - why would the 1.5Mbps drop out less? After all, isn't the higher the frequency, the shorter the distance from the exchange before the distance decays?
So, in theory, wouldn't the slower speeds be more stable?
Also, just out of curiosity, how would billing work then? And do they actually get 1.5Mbps, or only a stable 256Kbps despite it being configured as a 1.5Mbps on the side of the exchange?
Originally posted by whoozle
WHAT?! That doesn't sound like Telstra one bit...
Anyway, something of interest - why would the 1.5Mbps drop out less? After all, isn't the higher the frequency, the shorter the distance from the exchange before the distance decays?
So, in theory, wouldn't the slower speeds be more stable?
Also, just out of curiosity, how would billing work then? And do they actually get 1.5Mbps, or only a stable 256Kbps despite it being configured as a 1.5Mbps on the side of the exchange?
Surprised me too (that they'd do something like this). Though it did take a long time for Telstra to end up going and making this change. I am not sure of the technical details as to why 1.5Mbps is more stable than 256 k on that line. They had the Teltra guys at their house, and that is what they decided to do, and surprisingly it actually became alot more stable. But bare in mind, this client is not far away from the exhange (Less than 1km). This is not a line decay problem due to distance, it's a different problem all together, of which Telstra are still yet to officially identify and fix, and I doubt they ever will unless it gets done due to something else.
Being that the problem is not a distance problem, no. If it were, then yes I would agree, 256k is more stable. But on a poorer quality line or a line with "this problem" I think it's a different story... Perhaps the higher speeds are more stable on lower quality lines/lines with problems because the signal is stronger? Don't quote me on that, I don't know if that it is why for sure, just a thought really. Either way, this is the change they made, and though it's not 100%, it's 300% better than it was a5t 256k.
As for billing, they are billed by their ISP same as normal. Telstra are still only be charging the ISP for the 256/64 rental, and the client is only paying for their original 256/64 connection. Yes they do have the full 1.5Mbps speed. I've never seen the speed there drop down, when I have been there, or heard any complaints of it getting slow, so I'd go with yes, it's stable high speed.
105547111
15-12-2003, 07:13 PM
I just installed a Windows 2000 machine and I am using a stock standard Speedtouch Home with PPPoA to PPTP and it works like a dream!
Now my MTUs are all 1500 :)
I am also getting another 5 kb/sec download speed (PPPoE was 156 max) now 161 kb/sec
kAzEtA
17-10-2004, 12:28 PM
hi there
i upgrade my ST home to PRO, and i had all the configurations,
the modem ups the conection but i can navegate, i can ping to a ip that i knows but the dns server not respond
i have a ST PRO and work perfec but i can't navegate on my ST home
help please, what should do.
Guys here is a tip.
BUY A NEW MODEM. Alcatel is the biggest piece of crap i ever saw, how on earth they ever got the contract to supply telstra....btw has anyone heard of the latest ALCATEL MOBILE PHONE?? no ?? or new modems?? look this company is going bust....its fallen way behind in tech stakes even the new korean companies are bringin in mobile phones...u wait in a year or so their will be new brands in the market...i saw it at the last comdex.
Alcatel is outdated buggy technology. I have bought a Billion wireless 4port adsl modem for under $200 ...never had 1 problem.
THROW THOSE FREEBIE/2ND HAND ALCATELS AWAY
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